Description
Fluke Networks Gold Product Support
Protect Your Investment and Minimize Business Downtime with Gold Membership
Gold Membership is much more than just a repair warranty. It is a comprehensive maintenance and support program that offers expanded coverage for Fluke Networks’ products and accessories. It provides a premium level of support to minimize business downtime and ensure a high return on your investment.
What’s Included with Gold Membership?
| Benefits | Standard Warranty | Gold Support |
| Live technical support with exclusive phone number | ✓ | |
| FREE Annual Calibration and Factory Refresh | ✓ | |
| FREE Repair with “first on bench” turnaround service | ✓ | |
| Loaner Equipment Service* | ✓ | |
| FREE Accessory Replacements** | ✓ | |
| Member Only Promotions | ✓ | |
| Access to Technical Support Team | Web and Email | Web, Email, and Phone |
| Response Time from Technical Support | < 24 Hours | < 2 Hours |
| Customer Support – Phone and Email | 7am-5pm (PST) | 24 x 7 x 365 |
| Primary Case Handling | Customer Service | Technical Support |
| Online training videos, Knowledge Base access, White papers, and Best Practice guides | ✓ | ✓ |
| Software and Firmware upgrades | ✓ | ✓ |
| *Available in certain geographies currently **Applies to accessories in the original product purchase | ||
Product General Attributes | |
|---|---|
| Warranty | 1 YEARS |
| Country of Origin | United States |


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